Shipping & Returns
Here at BGITJ.com, we believe in full transparency. Please read, in full, our Shipping Policy prior to placing an order. By placing an order, you acknowledge that you have reviewed, understand and accept the terms below. You further acknowledge that BGITJ is not responsible for any package delays, lost packages, or packages damaged during delivery. We do our best, but please note that once a package leaves BGITJ headquarters, we are not responsible for how and when it is delivered.
Processing. After orders are placed, please allow 2-3 days (excluding weekends and holidays) for your order to be processed and prepared for shipping. Processing time is separate from shipping time. We make every effort possible to fulfill orders as quickly as possible, but understand we are humans running a small business and are not perfect.
Placing an order. We cannot make changes to an order once it is placed. Please review and ensure that you have entered the correct mailing address. BGITJ is not responsible for any non-delivery due to errors in the address you provide at the time the order is placed.
E-mail confirmation. Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an e-mail after you place your order, please check your spam folder before contacting us. When your order has shipped, you will receive an e-mail notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available.
Shipping provider. BGITJ ships domestically and shipping times may vary depending upon your location. For the time being, all orders are shipped via USPS. We do not have expedited shipping options. We quote, but do not guarantee, 21 days for domestic delivery. If you need your order prior to 21 days, please do not take the risk of placing an order as USPS is experiencing unprecedented delays due to short staffing and the pandemic.
Shipping delays. Please note that orders may take longer to arrive due to variables outside of our control. We know how excited you are to get (and use) your BGITJ merch, but please be patient with us. Once we hand over your package to USPS, we cannot control the length of time it takes USPS to deliver. If you wish to check the status of your package once it leaves BGITJ headquarters, please do so using USPS. USPS quotes, but does not guarantee, expected delivery dates. We will not respond to e-mails requesting tracking updates.
Missing or damaged package. If USPS marks your package as delivered, but you did not receive your package, please contact USPS to file a claim. BGITJ is not responsible for packages once they have been transferred to USPS.
Damaged items. All sales are non-refundable. In the event your order arrives and is damaged, please e-mail firstname.lastname@example.org within three (3) days of receipt. Be sure to include your name, order number, brief description of the issue and a photo of the item. We assess these on a case-by-case basis, but will try our hardest to make sure you are satisfied with your purchase.
Contact BGITJ. Any order inquiries should be directed to: email@example.com. Be sure to include your name, email and order number in any e-mail communications. Please understand that responding to e-mails take time away from fulfilling orders, so please allow up to 48 hours for a response. Therefore, if you send an e-mail requesting delivery status prior to the 2-3 day processing time and 21 day shipping time set forth above, you will NOT receive a response and your order is subject to cancellation. PLEASE DO NOT SEND MESSAGES VIA ANY SOCIAL MEDIA PLATFORM. YOU WILL NOT RECEIVE A RESPONSE. E-mail is the only acceptable form of contact for any order inquiry.
Future orders. BGITJ reserves the right to refuse/not accept future orders from past customers who have violated the above shipping terms and conditions.
As always, we appreciate your business, your patience and we hope you love your purchase!